Delhi police deny MakeMyTrip's email to consumers claiming that it is a bandh during the G20 summit

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After notifying its customers through email that Delhi will be closed from September 8–10 owing to the G20 Summit, the travel agency MakeMyTrip came under fire. The Delhi Police referred to the email as bogus and made it clear that only the New Delhi district would have restrictions on movement.




On September 4, the Delhi Police referred to MakeMyTrip's email to its customers, which stated that "Delhi Bandh Hai" will take place from September 8–10, as being fraudulent. The police released a screenshot of the email issued to customers with the phrase "Delhi is not Bandh" in a tweet on X (previously Twitter). The police also let people know that just the New Delhi district would have limited movement.

The Delhi Police claimed in a post on X that MakeMyTrip's email fraudulently claimed Delhi was closed from September 8–10, 2023. There will be limitations in the New Delhi District following the G20 Summit. We ask MakeMyTrip to offer an explanation and rescind their communication. 

In an email to its customers, the travel agency MakeMyTrip wrote, "Delhi Bandh Hai. But Unique vacation rentals close to Delhi-NCR are available. Your plans for the forthcoming long weekend (8–10 September) have just been organised by us. Anywhere in the vicinity of Delhi NCR is a great place to unwind and recharge.

The Delhi Police, however, complimented MakeMyTrip in a different tweet, writing, "Thank you, @makemytrip, for placing our traffic warnings on your webpage and helping us spread the proper information to make travel in Delhi easy for everyone.

MakeMyTrip responded to the post and stated that the email could have been misinterpreted and may have led to a misunderstanding. We acknowledge the concern, it read. Our communication indicated that the majority of workplaces, banks, and educational institutions in Delhi would be closed, and that transportation would be constrained in the neighbourhood of New Delhi. The email can have led to a misunderstanding and is susceptible to misunderstanding. We're sending a clarification right away to the same email address base.


An apology from MakeMyTrip was also shared by a user. It stated, "Our earlier mail was sent to inform you that Delhi educational institutions, banks and financial institutions, and most offices will be closed from September 8 to September 10, thus providing an opportunity for you to take a trip outside of Delhi. We want to make it clear that while movement will be constrained, legitimate inhabitants of the New Delhi district will be permitted, and critical services will continue to be available.

The national capital will host the 18th G20 Summit on September 9 and 10. This will be the result of all the G20 procedures and gatherings of ministers, senior officials, and representatives of civil societies that took place during the year. At the conclusion of the G20 Summit, a declaration from the leaders of the G20 will be adopted, outlining their support for the priorities discussed and decided during the relevant ministerial and working group meetings.


On September 9 and 10, businesses in the New Delhi region, including Bharat Mandapam in Pragati Maidan, would be closed due to the summit. Although Dhaula Kuan, Khan Market, Janpath, and Bhikaji Cama Place have been identified as "sensitive areas," no markets will be closed; instead, traffic will be controlled. Also prohibited during the summit would be the use of Cloud kitchens and delivery services in the New Delhi region. The controlled zone will still have access to necessities like pharmacies, grocery stores, and ATMs. At a news conference on September 4, Special Commissioner of Police (Traffic) S.S. Yadav listed a number of restrictions on online delivery services in light of the approaching G-20 Summit, according to PTI.

The Delhi Traffic Police has put together a collection of answers to some frequently asked questions (FAQs) regarding the traffic laws in the city during the event as of September 1. When asked if there will be a lockdown-like situation during the G-20 Summit in Delhi, one of the FAQs responded, "There will not be any lockdown-like situation during the G-20 Summit in Delhi.

The Delhi traffic police have worked to guarantee that Metro services run without interruption and that all forms of public transit are accessible while adhering to specific rules. All pharmacies, food stores, milk stands, and fruit and vegetable stands will be open across Delhi, including New Delhi. Buses and general traffic, including all commercial vehicle types, are permitted to travel on the Ring Road and the surrounding road network in the direction of Delhi's borders.


What impact will the G-20 Summit have on Delhi's traffic flow? and "Will there be any restrictions on public transport during the G-20 Summit in Delhi? " were other queries that were addressed. Will there be parking close to Pragati Maidan during the G-20 Summit? Are there any approved taxi or private vehicle pick-up and drop-off locations close to Pragati Maidan during the G-20 Summit?, During the G-20 Summit, will there be any particular plans for nearby public transport? 

Health Minister Saurabh Bharadwaj announced that ambulances would be strategically positioned across the city and accompany the summit's convoys to ensure the safety and wellbeing of guests. In addition, 80 teams of medical professionals will be sent out to offer medical assistance to visitors staying at different hotels. The nation's capital's three private medical institutions and five public hospitals have all been placed on "high alert" in preparation for potential summit-related emergencies.

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